Refund policy

Shipping and Return Policy

At K.B. Shaws, we are committed to providing exceptional service and ensuring your satisfaction with every purchase. Below, you will find the details of our Shipping and Return Policy. Please read carefully to understand your rights and responsibilities when making a purchase with us.

30-Day Return Policy

We offer a 30-day return policy, applicable exclusively to defective items. This means you have 30 days from the date of purchase to request a return. We do not accept exchanges or returns for wrong sizes, so please double-check your measurements before ordering.

To be eligible for a return, your item must meet the following criteria:

  • Be in the same condition as when you received it.
  • Be unworn or unused, with original tags attached.
  • Be in its original packaging.
  • Include the receipt or proof of purchase.

To initiate a return, contact us at KbshawCothing@gmail.com. Returns should be sent to the following address:

K.B. Shaws

10940 Trinity Parkway, C-169
Stockton, CA 95219

Once your return is accepted, we will provide a prepaid return shipping label along with instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

If you have any questions about returns, feel free to reach out at KbshawCothing@gmail.com or visit our Contact Us page.

Damages and Issues

We encourage you to inspect your order upon receipt and notify us immediately if your item is defective, damaged, or if you received the wrong item. This allows us to evaluate the situation and take appropriate action to resolve the issue promptly.

Exceptions / Non-Returnable Items

Certain items are not eligible for returns, including:

  • Perishable goods such as food, flowers, or plants.
  • Custom products, including special orders or personalized items.
  • Personal care goods, including beauty products.
  • Hazardous materials, flammable liquids, or gases.

Additionally, we do not accept returns for sale items or gift cards. For questions or concerns about your specific item, please contact us at KbshawCothing@gmail.com.

Exchanges

We do not process exchanges. If you wish to replace an item, please return the original product as per our return policy. Once the return is accepted, you can place a new order for the desired item.

European Union 14-Day Cooling-Off Period

For merchandise shipped to the European Union, customers have the right to cancel or return their order within 14 days without providing a reason. The item must be in the same condition as received, unworn or unused, with tags attached, and in its original packaging. Proof of purchase is also required.

To initiate a return under the EU cooling-off period, contact us at KbshawCothing@gmail.com.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at KbshawCothing@gmail.com.

For more information, visit our FAQ page, Privacy Policy, Terms of Service, or Shipping Policy.